TERMS AND CONDITIONS
Payment Terms:
We offer a variety of payment methods to ensure a seamless shopping experience. Customers can choose from Bank Transfer, GCASH and MAYA. All payments must be completed in full at the time of purchase. Please ensure that your billing information is accurate to avoid any processing delays.
Order Processing:
Orders are processed within 1-2 business days after payment confirmation. During high demand periods, such as holidays, processing may take longer. Customers will receive a confirmation email with tracking details once their order has been dispatched.
Delivery Options:
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We provide multiple delivery options to suit your needs. Standard shipping typically takes 3-7 business days, while expedited shipping options are available for faster delivery. Shipping fees are calculated based on the delivery option selected, order size, and destination. Free shipping may be available on orders over a certain amount.
Delivery Policy:
We strive to deliver your products on time, but unforeseen events may cause delays. In such cases, we will notify you promptly. Please ensure that your delivery address is correct to avoid delays or misdeliveries. We are not liable for packages lost due to incorrect address information. We are not liable for any mishandle parcel by the courier.
Returns and Exchanges:
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To ensure a smooth and efficient return or exchange process, we kindly ask our customers to record a video while opening their package. This video serves as proof of the item's condition upon arrival and helps us process your request more swiftly.
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For any inquiries, please contact our customer service team at galanglen@lysonlineshop. We are here to assist you.